FAQ

FAQ

 

Do you ship worldwide?

Yes, we do!

 

Will my order be shipped in multiple parcels?

If you place a large order, it may be fulfilled in multiple shipments.

 

How long will my order take to deliver?

All orders from our domestic distribution center will be at your doorstep between 3 and 10 business days.  If the product is from an international distribution center, it could take up to 25 days. 

 

 

Will I have to pay any customs fees?

We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties. If any such costs are required, it is the buyer's responsibility to pay the balance.

 

What are my payment options?

For your convenience, we accept payments by Paypal, Visa, MasterCard and American Express. We are also working to accept cryptocurrencies in the near future. 

 

What are my delivery options?

We currently only offer one standard shipping option, which is free.

 

Can I change my order?

Contact us as soon as possible if you wish to change your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping information.

 

Where is my order?

You will receive an email with tracking information once your order is dispatched.

 

How do I track my parcel?

You can track your parcel via the email we sent you.

 

Can I return or exchange an item?

Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.

 

What if I received a faulty item?

If you discover a fault, please contact us immediately (within 30 days of receiving your parcel) via ‘Contact Us’ on our website.