Return, Exchange, & Refund Policy

Return, Exchange, & Refund Policy

 

Your satisfaction is our #1 priority

 

Returns:

Items can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. It can take up to 25 days for an item to reach us once you return it. Once the item is received, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Your return label will require you to return the item at your own expense. We will automatically refund up to $20 for return postage costs on receipt of the item. If your return postage costs exceed $20, you may contact our Customer Service to request a refund of the remaining postage cost. If you return a defective, damaged or incorrect item, you’ll be refunded the full postage cost once your return is processed.

Gift Cards are not returnable or exchangeable after purchase (except as required by law).

Items with a value of $35 or more must be returned using a trackable shipping method.

All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.

Any items returned without original documentation will be rejected.

Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.

Free Returns are available for many items. You will see "Free Returns" messaging on the detail page for items that qualify.

Please do not send your purchase back to us unless we authorize you to do so.

Exchanges:

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorize you to do so.

Gift Cards are not returnable or exchangeable after purchase (except as required by law).

Refunds:

If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

 

For additional information please email us at INFO@VoguishYoga.com